The promise
If your song does not move you, you get your money back. No forms and no argument. We would rather refund you than have a lullaby out there that someone does not love.
First, let us fix it
Most disappointment is fixable and specific: a name pronounced wrong, a detail we misread, a line that does not sound like your family, a voice that is not what you pictured. Reply to your delivery email and tell us. Rewrites are unlimited and free for 30 days, and most are back with you the same day.
Full refunds
- Ask within 30 days of delivery and we refund the full amount you paid for the song.
- You do not have to have requested a rewrite first. You do not have to explain why.
- You keep the recording. We do not revoke your file or your link. Taking a song back from a family is not something we are willing to do.
- Refunds go to your original payment method, usually within 5–10 business days depending on your bank.
If we miss our deadline
If we do not deliver within the window you paid for, tell us and we refund the rush fee. If we are more than 48 hours late on a standard order, we refund the whole thing and finish the song anyway.
Add-ons
- Digital add-ons (lyric sheet, music-video version) are covered by the same 30-day refund.
- Printed items are made to order. We refund them if they arrive damaged, incorrect, or do not arrive — send us a photo and we will replace or refund. Because they carry your child’s name, they cannot be resold, so we cannot refund a change of mind once printing has started.
- Rush fees are refunded if we miss the window, as above.
Songs given free for a clip
If you received a song free in exchange for filming a reaction, there is nothing to refund — you owe us nothing, keep the song, and you are never obliged to send us the clip.
How to ask
Email hello@hushlullaby.com from the address you ordered with, or reply to your delivery email. A person reads it, usually within the hour. You do not need an order number.